FREQUENTLY ASKED QUESTIONS

You can inform us by filling up your preferred mode of our cleaners' entry or kindly let us know during the phone call. We do not require you to be at home when we do our task as we know that there are more important things that you need to attend.

We do only assign one cleaner per job for our flat-rate pricing. For jobs valued at $300 or more, we can make arrangements to send a team of 2 upon request.

We love transparency. Here’s OUR CLEANING CHECKLIST

When payment details are provided, they are automatically encrypted by our partner Stripe. A few days before the service there is a temporary hold placed on the card provided. Should the appointment be cancelled for any reason, the hold then simply drops off 5 business days later. Only upon completion of the service is a final charge made and at this time we do provide a paid-invoice receipt via email.

If you have any other inquiries, please don’t hesitate to contact us through phone call or online.
You may also include your questions when sending in your free quote request.